• Learn, buy and rent all your equipment at Everything Film Equipment
  • Contact Us:
778-244-4333
Everything Film Equipment Logo

EVERYTHING FILM EQUIPMENT

Professional Film Equipment Rentals
View Our Rental Catalog

Frequently Asked Questions

Find answers to common questions about our equipment rentals, booking process, and services.

In short, yes, anyone can rent gear from us. All we require is a credit card and a piece of ID on file.

We require a credit card on file, but you can also pay for your order with cash, e-transfer, or a different credit card. The reason for this is because of liability concerns. Talk to us if you have any questions.

You will need to bring a piece of ID (a driver’s license, BC services card, passport, or other forms of ID that display your full name and address) and a credit card.


Yes, however we will require them to show a piece of ID as well as sign their own Rental Agreement. Please inform our team ahead of time via phone or email if someone else is picking up your order.

No, we don’t require a deposit for your order if you have added a credit card on file. No payment is required until you pick up your order.

For most orders, we do not require it. For large orders or orders with high value, we require insurance. We will contact you if insurance is needed. Insurance is optional for smaller orders. If you need insurance, we are partnered with FrontRowInsurance and you can get $25 off with the code EverythingFilm$25off at https://shortshoot.frontrowinsurance.com/

We are closed on Saturdays and Sundays, however, we offer a special discounted weekend rate to offset what may be an inconvenience to some. If you pick up your order on Friday afternoon and return it on Monday morning, you pay the same rate as a one day rental! If you absolutely cannot pickup on Friday or return on Monday for a weekend order, please talk to one of our team members.

We are closed on Saturdays and Sundays, so we ask that if it’s possible, please return your order Monday-Friday. If you must return on the weekend, talk to one of our team members, and we will provide an alternate drop-off location.

Yes, for an additional fee, by request, and subject to approval. We can deliver throughout Metro Vancouver. Ask our team for a quote when you book.

Cancelling an unconfirmed quote is free, any time. A confirmed reservation cancelled more than 24 hours before pickup is also free. Less than 24 hours, a 20% cancellation charge applies.

Every extra day is charged at the daily rate. If you know you’ll be late, call ahead so we can sort it out. If gear is more than 7 days overdue and we haven’t been able to reach you, we’ll treat it as unlawfully retained and involve the police.

Yes, with a parent or guardian present at pickup. They’ll need to sign the Rental Agreement, show valid ID, and have a credit card on file.

As long as it isn’t due to damage on your end, we’ll replace the item where we can or credit you for the time it was unusable. Get in touch with us right away so we can sort it out fast.

All gear is thoroughly inspected and tested before pickups and upon return, so rest assured that on-set malfunctions out of your control are rare for our equipment.

We offer discounts for new customers, students, and non-profit organizations. Ask our team when you book to see what you qualify for.

Our rental agreement keeps gear within British Columbia unless we’ve agreed to something else in writing ahead of time. Reach out if you’ve got a shoot planned outside the province.

Visit us in-store during our business hours prior to your pickup to test equipment (subject to availability). For select items, check out our Item Guides and Demos page — it has walkthroughs for some of the equipment we carry.

Still Have Questions?

Can’t find what you’re looking for? Our team is here to help!

778-244-4333
Send Us an Email